Last Updated: 25 October 2024
At ALUAACTIVE PTY LTD, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your information. By accessing our website or using our services, you agree to the terms outlined here.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Including name, email address, phone number, and shipping/billing address for order processing and customer support.
- Payment Information: Processed securely through third-party payment providers (such as Stripe, PayPal, Afterpay, Google Pay, and Apple Pay). We do not store full payment information on our servers.
- Order and Shipping Information: Details about products you purchase, shipping information, and tracking numbers.
- Website Usage Data: IP address, browser type, device information, and site interaction data collected through cookies or similar technologies to improve user experience.
2. How We Use Your Information
We collect and use your personal information to:
- Process and fulfil your orders, including shipping and delivery.
- Communicate updates regarding your order, such as shipping and tracking notifications.
- Improve our services, website functionality, and customer support.
- Provide marketing updates and offers, which you may opt out of at any time.
- Comply with legal obligations and protect the rights and safety of our company, customers, and partners.
3. Sharing Your Information
We share your information only when necessary and with trusted third parties, including:
- Payment Processors: (Stripe, PayPal, Afterpay, Google Pay, Apple Pay) for secure transactions.
- Shipping Providers: (Australia Post for domestic orders and DHL for international orders) to deliver your products and provide tracking information.
- We do not sell or share your personal information with third parties for their independent marketing purposes.
4. Data Retention
We retain your personal information as long as necessary to fulfil the purposes outlined in this policy. This includes maintaining records for order history, legal compliance, and customer support. Once your data is no longer needed, we securely delete it from our records.
5. Your Rights
You have the right to:
- Access and correct your personal information.
- Request the deletion of your personal information when no longer needed for its intended purpose.
- Opt out of receiving marketing communications by following the unsubscribe instructions in any email we send.
For requests related to your data, please contact us at support@aluaactive.com.
6. Data Security
We prioritize the security of your data and implement appropriate technical measures to protect it. All transactions are encrypted, and personal data is securely stored and accessed only by authorized personnel.
7. International Transfers
As Alua Active operates in Australia, your information may be stored and processed within Australia. If you are accessing our site from outside Australia, please be aware that your data may be transferred internationally in accordance with applicable data protection laws.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to Our Privacy Policy
We may update our Privacy Policy periodically. We encourage you to review this page regularly for any changes.
10. Contact Us
For questions or concerns about your privacy, or to exercise your rights, please contact us at:
- Email: support@aluaactive.com
- WhatsApp: +61 494124276